Return policy

Return Policy
If, for any reason, your satisfaction with the received order is not guaranteed, we kindly request that you contact us. At sandandsilk boutique, it is our aim to ensure that our customers are 100% satisfied with the products they have purchased from our suppliers. Should you unexpectedly be dissatisfied, please do not hesitate to contact us so that our team can assist you immediately.

How can you return (part of) your order?
If you decide to return the products to us within the 30-day cooling-off period, we will refund the full order amount within five working days of receiving the returned product. However, we would like to point out that the costs for the return shipment cannot be reimbursed.

Follow the steps below to return your product(s)
Please send an email to klantenservice@EMAIL.nl indicating that you wish to return your order, or part of it.

Wait for a response from our customer service to verify if we can accept your return.

If your return is accepted, we kindly request that you pack the product carefully and securely, preferably in the original packaging.

Send the package to the return address you received from our customer service.

Provide our customer service with the Track & Trace code.

As soon as the package has been received and checked, we will refund the order amount of the returned products via the original payment method.

Unfortunately, the following products cannot be returned
Sealed products whose seal has been broken.

Products that have been custom-made according to
the consumer's specifications.

Return address
The return address we use is provided by our supplier. Returns should be sent to:

 Cancellation of placed orders 
Unfortunately, it is not possible to cancel your order. Our orders are processed immediately in the system, making cancellation impossible.

Damaged products upon receipt
How unfortunate! It can happen that your product was damaged during transport. If you have received a damaged or incorrect product, we kindly request that you contact us within 30 days of receipt. Unfortunately, after this period, the option to return the product expires.

To resolve the problem as quickly as possible, we request that you send an email with a photo clearly showing the damaged part of the item. The best photos show the damaged part on a flat surface, where the label and the damage are clearly visible. We will use this information to assist you with your order and to prevent such errors in the future.

For damaged products, we offer a one-time replacement package and unfortunately cannot issue a refund. If the product is damaged again upon a second delivery, we will refund the full purchase amount.

 For questions regarding damaged products upon receipt, please contact us at info@sandandsilkboutique.com